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Workplace Expectations -- Conflict Resolution

Workplace Expectations Hour 2 .1 IACET CEUs (MD019)

Workplaces are complex system that requires effective teamwork and cooperation to function well.

Frequent causes of conflict include lack of clarity with expectations or guidelines, poor communication, lack of clear jurisdiction, personality differences, conflicts of interest, and changes within the organization. Behavior that results in conflict could include bullying, limited communication or not sharing important information, and verbal or physical violence. Employees cite personality clashes, stress, heavy workloads, poor leadership at the senior and managerial levels, lack of honesty and openness, and lack of role clarity as the most frequent causes of conflict.

Although conflict cannot be avoided, it can be managed. Since conflict will always be present on an individual and organizational level, it is important to develop the skills to appropriately manage a difficult conversation or interaction. Experts agree that the skills necessary can be acquired; they believe that conflict competence can be defined and learned.

Learning Outcomes:

- Define the differences between crucial conversations and crucial confrontations
- Describe the five levels of intensity of conflict
- Create a safe environment for a crucial conversation

The learner must reach at least 80% proficiency on all assessments given at the conclusion of the webinar in order to receive the CEUs. Please call Mike Dreiblatt at 802-362-5448 or email info@standuptobullying.net with any questions you might have.
  • Hour 2 Recording.mp4
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: 1 year